Top 5 reasons why the customer is always right - is wrong

I really enjoyed the following article from Alexander Kjerulf.

Top 5 reasons why "The customer is always right"  is wrong.

I'm all for absolutely first class customer service, but this doesn't mean allowing customers to be abusive or unreasonable.

Not only do Alexanders points make good business sense, but I think they also address a fundamental and increasing problem in society - a lack of basic manners.

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